Shipping Information:

At Bornaplus, we strive to deliver your poultry products fresh and fast. Here’s what you need to know about our shipping process:

Order Processing:

• Orders are typically processed within 1-2 business days after being placed.
• You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Rates:

• We offer a variety of shipping methods to meet your needs and budget. Shipping rates are calculated at checkout based on your order weight, destination, and chosen shipping method.
• We offer options for standard, expedited, and overnight shipping. Real-time shipping rates will be displayed at checkout.

Delivery Times:

• Standard shipping typically takes 2-5 business days for delivery within the contiguous Türkiye and for other country contact us
• Expedited shipping options may offer faster delivery times depending on your location.
• Overnight shipping is available for certain locations.

International Shipping:

• We currently do not offer international shipping for poultry products. However, please contact us for information on future availability or alternative solutions for international customers.

Returns Policy:

Our Commitment to Quality:

At Bornaplus, we are confident you’ll be satisfied with the exceptional quality and freshness of our poultry products. However, we understand that situations may arise where a return is necessary.

Conditions for Return:

• We accept returns for unopened and undamaged chicken cuts and eggs within 7 days of delivery Based on common casualty rates.
• Due to food safety regulations, we cannot accept returns for opened or partially consumed products.
• We do not accept returns on perishable items shipped with expedited or overnight shipping methods.

Return Process:

• To initiate a return, please contact our customer service team by email at [email protected] or by phone at [phone number] within the 7-day return window.
• Our customer service team will provide you with a return authorization number (RAN) and instructions on how to return your products.
• You are responsible for the cost of return shipping.
• Once we receive your returned products in their original, unopened, and undamaged condition, we will issue a full refund to your original payment method within 5 business days.

Please Note:

• We cannot process returns for orders placed more than 7 days prior.
• We reserve the right to deny returns that do not meet our return policy guidelines.

Contact Us:

If you have any questions about our shipping or return policy, please don’t hesitate to contact us

We are happy to assist you!